Privacy Policy
Effective Date: 13 February 2025
At LUMAX Dental, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the personal information of users who visit and make purchases on our website, www.lumaxdental.com.au, including clients who subscribe for wholesale purchasing as well as those who make public product purchases.
By accessing or using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms outlined here, please refrain from using the Site.
1. Information We Collect
We collect personal information that you provide to us when you subscribe for a wholesale account, make a purchase, or interact with our website. The types of information we collect may include:
Personal Identification Information: Name, email address, phone number, billing and shipping addresses.
Business Information (for wholesale subscriptions): Company name, business license number, tax ID, resell permit, and other relevant business details.
Payment Information: Credit card information, billing address, and other payment details (processed securely through a third-party payment processor).
Order Information: Product details, order history, and preferences.
Technical Data: IP address, browser type, operating system, device information, and browsing activity on the Site (collected automatically through cookies or similar technologies).
2. How We Use Your Information
We use the information we collect in the following ways:
To process and fulfill orders: We use your personal and payment information to process transactions, manage orders, and deliver purchased products to your specified address.
To manage wholesale subscriptions: We use your business information to approve wholesale accounts, verify business eligibility, and provide wholesale pricing and order management.
To communicate with you: We may send you emails or messages about order confirmations, product updates, promotional offers, or customer service inquiries. You may opt-out of marketing communications at any time.
To improve the Site and services: We analyze user behavior to improve the functionality of the Site, enhance the customer experience, and develop new features or products.
For legal compliance: We may use your information to comply with legal obligations, resolve disputes, or enforce agreements.
3. How We Protect Your Information
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, firewalls, secure servers, and access controls. However, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot guarantee the security of your data.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information under the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us with processing orders, managing payments, hosting the Site, or conducting marketing campaigns. These providers are obligated to keep your information confidential and only use it for the purposes for which it was provided.
Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or government request.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on the Site. Cookies are small files stored on your device that allow us to remember your preferences, analyze site traffic, and improve the Site’s functionality. You can control the use of cookies through your browser settings.
6. Your Rights and Choices
You have the right to:
Access your personal information: You may request a copy of the personal information we hold about you.
Update or correct your information: If your personal information changes, you can update your details by logging into your account or contacting us.
Opt-out of marketing communications: You can opt-out of receiving promotional emails by clicking the “unsubscribe” link in our emails or by contacting us directly.
Delete your account: If you wish to close your account or delete your personal information, please contact us, and we will take appropriate steps to remove your data, subject to any legal obligations we may have.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you have a wholesale account or a customer account, we may retain your information to manage ongoing orders, accounting, or legal compliance.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through the Site or by email. We encourage you to review this Privacy Policy periodically for updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: team@lumaxdental.com.au